You’ve sent crypto to BC.Game, but your balance hasn’t changed. In most cases the money isn’t lost. It’s either still waiting for blockchain confirmations or held up by a fixable detail, such as the wrong network or a missing memo tag. Work through these steps first. You’ll either solve it yourself or have everything support needs.
Independent educational content · Not affiliated with BC.Game · 18+ only
Check each detail in order to identify what may be delaying your deposit.
Open the withdrawal history in the wallet or exchange you sent from and copy the TXID. Paste it into a blockchain explorer for that coin and check:
No TXID at all? The transfer may not have left your wallet or exchange yet. Contact them first.
BC.Game credits a deposit once the network has confirmed it a set number of times. That number depends on the coin. Busy networks, especially Bitcoin with a low fee, can take much longer than usual. If the explorer still shows it as pending, waiting is the only option.
This is the most common cause of missing deposits. Tokens such as USDT and USDC exist on several networks, for example ERC-20 (Ethereum), TRC-20 (Tron), BEP-20 (BNB Smart Chain) and Solana. The network you choose on BC.Game’s deposit screen must match the one you send on. Deposits on the wrong network may not be detected automatically. Some can be recovered manually by support, but it isn’t guaranteed.
Coins such as XRP, XLM, EOS and some others need a memo or destination tag. If the deposit screen shows one and you didn’t include it, the funds reach BC.Game but can’t be matched to your account automatically. Contact support with the TXID.
Each currency has a minimum deposit, shown on the deposit screen. Amounts below it may not be credited automatically. Remember that the sending network’s fees reduce what actually arrives.
BC.Game holds balances per currency. A BTC deposit appears in your BTC balance. Use the currency selector in your wallet, refresh the page or log out and back in.
Purchases made through third-party payment providers shown on BC.Game are processed by that provider first. Check your email for their receipt. Delays on their side may need to be raised with them as well as BC.Game. See our payments guide.
Contact live chat if:
Nobody needs you to send more crypto to “release” a deposit, and real support won’t call you. Read about fake support numbers.
Many arrive within minutes. Timing depends on the coin, network congestion and the fee you paid.
Not always. Contact support with your TXID and ask whether recovery is possible.
“Completed” means the exchange has sent it. Check the TXID on an explorer for actual confirmations.
18+ only. Independent informational resource. Not affiliated with, endorsed by or operated by BC.Game.